I have purchased 3 campers from Terrell over the years. I have been completely satisfied with each purchase and of the service/care after the purchase. I have primarily dealt with Randy in the sales dept and Brian in the parts dept. They are each a wealth of knowledge and assistance. Couple of examples ; Once my hitch got stuck on the trailer, really stuck (not just difficult). I was out of town and just pulled into the camp site. I called Terrell for assistance. Randy and one of the service guys stayed on the phone with me until we got it broke loose. Brian goes the extra mile to assist with service and parts. A few years back my water heated froze and split during the winter (my fault). Of course I was out of town, not near a service outlet. I called Brian and he ordered a new HWH and had it shipped overnight to the campground. Out of hot water only 2 days. I had a problem with the electric tongue jack on my current camper. Brian and the service dept got me a new jack. I picked it up and put it on the next trip. No more problem. Canopy for the slide out, no problem. Brian ordered one. It was correct and went on with little difficulty. I was talking to a couple campers I go to church with. They normally deal with the "big box", national companies. One said he recently bought a new camper and on the first trip the refrigerator came loose during travel and crushed the dinette table and he's getting a hard time from the company. Another took his camper in for problems with the rear A/C. The company worked on the wrong A/C unit, reported it repaired. He did check the rear A/C before leaving and notified them that they did not repair the unit. They did not have parts to fix it. Anyway, I'm thinking that "you guys are dealing with the wrong outfit". Thank for all your friendship and support.